Medical Overview for Hong Kong
What is the program?
Dow Jones offers a comprehensive Group Medical Plan with worldwide cover to employees based in Hong Kong and their eligible dependents. It offers a wide range of coverage and benefits including outpatient, hospitalization and surgical, maternity, dental, health check-up, etc.
Who is the insurance carrier?
Our insurance provider is Generali (Assicurazioni Generali S.p.A. Hong Kong Branch).
Key program benefits:
- Company paid plans for employees, spouse and dependent children. We also extend the coverage to eligible same-sex partner and domestic partner.
- Panel network for cashless facilities – extensive panel network covering 4,000+ clinics in Hong Kong, where you can enjoy cashless facilities without paying upfront.
- Flexibility in e-claim submission – both Inpatient or outpatient claims, incurred within or outside Hong Kong can be submitted via the Generali GenBRAVO mobile App and e-portal (*subject to e-claim limit).
- Major coverages including:
- Outpatient (General Practitioner, Specialist, Chinese Bonesetter / Herbalist / Acupuncture, Physiotherapy / Chiropractor Treatment, X-Ray & Lab Test, Psychologist Consultation)
- Annual Health Check-up and Flu Shots
- Optical Benefits
- Dental Benefits
- Hospitalization and Surgical
- Supplementary Major Medical
- Maternity
- We are also pleased to share the following new enhancements from 2024:
| Medical Plan Enhancements | |
| Vaccine Benefits (New!) | Extend to cover all kinds of vaccines (including flu shot, child vaccines etc.), under the current HK$2,000 Health Check Up benefit limit. |
| Enhanced eClaim Submission Limit (Enhanced!) | eClaim submission limit has been upgraded from HK$3,000 to HK$8,000 per receipt (effective from Oct. 1, 2023). |
| New Medical Benefits Platform – GenBRAVO (New!) | New one-stop employee benefits platform – GenBRAVO mobile app with enhanced and innovative features (effective from Nov. 13, 2023). |
How do I enroll?
The Benefits Team will enroll you for insurance benefits in your first month with Dow Jones. Please make sure your personal information in Workday including full legal name, HKID, date of birth, mailing address and bank account details are accurate for insurance enrollment. A Welcome Email will be sent to your work email with instructions to register for the Generali account when the enrollment is completed.
Please also input your dependents’ information here in Workday so that we can enroll your spouse/partner or children for medical insurance if applicable.
Where can plan booklets be found?
For details of the plan, please refer to the Group Insurance Benefits Summary which is available on the APAC News Corp Benefits Site > Summary > Benefits Summary – Hong Kong, or the plan Benefits Leaflet ready for your download in the Generali GenBRAVO mobile App.
If I have questions, who can I contact?
For claims and policy enquiries, feel free to contact our insurance broker, Mercer via hotline: +852 5803 3606 (Pin 1010#) or email: claims.hk@mercer.com. You can also contact our insurer, Generali directly via hotline: +852 3187 6831 or email: medicalcs@generali.com.hk.