Medical Overview for Singapore
What is the program?
Dow Jones offers a comprehensive Group Medical Plan with worldwide cover to employees based in Singapore and their eligible dependents. It offers a wide range of coverage and benefits including outpatient, hospitalization and surgical, maternity, dental etc. We also offer supplementary benefits programs including the annual health check-up or optical reimbursement and flu shot program.
Who is the insurance carrier?
Our insurance provider is AIA Singapore.
Key program benefits:
- Company paid plans for employees, spouse and dependent children. We also extend the coverage to eligible same-sex partner and domestic partner.
- Panel network for cashless facilities – extensive panel network by Alliance in Singapore, where you can enjoy cashless facilities without paying upfront.
- Flexibility in e-claim submission – both Inpatient or outpatient claims, incurred within or outside Singapore can be submitted via the AIA eBenefits App – a one-stop solution for E-Card, Panel Clinic Locator, Claims, Telemedicine and more.
- Major coverages including:
- Outpatient (General Practitioner, Specialist, Traditional Chinese Medicine, Physiotherapy & Chiropractic Treatment, Diagnostic X-ray & Laboratory Test, Mental Care Benefit)
- Dental
- Hospitalization and Surgical
- Major Medical
- Maternity
- Flu Shots via designated MHC and Alliance clinics
- Annual Health Check-up or Optical Benefits (claim via Dow Jones)
| 2025 Enhancements | |
| Additional coverage and benefits | Click here (Slide 4) to see the list of enhanced coverage. |
| All-in-one benefits solution via AIA benefit platform | Access your eCard, panel clinic, claims, telemedicine service and etc, anytime and anywhere via the AIA eBenefits Mobile App. |
| Greater support and direct servicing via AIA | Direct servicing available for 24/7 hotline capabilities including benefit & claim enquiries and pre-authorized Letter of Guarantee for admission to Singapore Hospitals. |
How do I enroll?
The Benefits Team will enroll you for insurance benefits in your first month with Dow Jones. Please make sure your personal information in Workday including full legal name, citizenship/PR status (if applicable), NRIC or FIN number, date of birth, mobile number and bank account details are accurate for insurance enrollment. A Welcome Email will be sent to your work email with instructions to register for the insurer portal when the enrollment is completed.
Please also input your dependents’ information here in Workday so that we can enroll your spouse/partner or children for medical insurance if applicable.
Where can plan information be found?
For details of the plan, please refer to the Group Insurance Benefits Summary which is available on the APAC News Corp Benefits Site > Summary > Benefits Summary – Singapore.
If I have questions, who can I contact?
For general enquiries/ claims/ LOG requests, please contact AIA Hotline at +65 6248 8340 (M-F, 9am-6pm) or
Email: sg.eb.mercerclaims@aia.com.
For other enquires or escalation, you can contact our insurance broker Mercer via Hotline: +65 6797 9613 (Client No.: 2347, M-F, 8:30am-5:30pm) or Email: EH&B@mercermarshbenefits.com.